Instructions for cancellation & Cancellation form


Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:


A. Instructions for cancellation


Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. 

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of merchandise refuse, you have to inform us (Vita-Cos-Med Klett-Loch GmbH, Bautzener Weg 1-3, 68309 Mannheim / Germany),, Fax: +49621-712381, Phone: +49621-714820) by means of a clear statement (eg. by post mail, fax or email) about your decision to withdraw from this contract. You can use the attached withdrawal form, but this form is not mandatory. You can use the withdrawal form or any other unequivocal statement on our website and transmit. If you make use of this opportunity, we will provide you with immediately (eg. via e-mail) a confirmation of the receipt of such a withdrawal.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.  In any event, you will not incur any fees as a result of the reimbursement.  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods


Exclusion and/or premature expiration of the right to cancel

The right of cancellation expires prematurely for contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

The right of cancellation expires prematurely for contracts for the delivery of goods, if the goods become mixed inseparably (according to their nature) with other items after delivery.


General information

Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.



B. Cancellation form


If you wish to cancel this contract, please complete and submit this form.


Vita-Cos-Med Klett-Loch GmbH

Bautzener Weg 1-3

68309 Mannheim


Fax: 0621-712381


I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) 





Ordered on (*)  ____________  / received on  (*) __________________




Name of consumer(s)


Address of consumer(s)


Signature of consumer(s) (only if this form is notified on paper)



(*) Delete as appropriate